Responsible Gaming
at hg99
hg99 is committed to providing a safe, fair, and controlled gaming environment for all players in Bangladesh. Our responsible gaming tools are designed to keep you in control — at all times, on your terms.
Your Control Toolkit
Tools Built to Keep You in Control
hg99 offers a comprehensive suite of responsible gaming tools. Each tool is available to all registered players at no cost and can be activated instantly through your account or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis in BDT. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately — increases take a 24-hour cooling-off period to take effect, protecting you from impulsive decisions.
Session Time Limits
Define how long a single gaming session can last. When your limit is reached, you will receive an on-screen reminder and the option to log out. This tool is especially useful for players who lose track of time during extended cricket betting or slot sessions.
Time-Out / Cooling-Off
Take a short break from hg99 with a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is fully suspended — you cannot log in, deposit, or place bets. The tool is instant and requires no support intervention to activate.
Self-Exclusion
If you feel that gambling is negatively affecting your life, self-exclusion allows you to permanently or long-term close your hg99 account. Self-exclusion periods start from 6 months and can be set to permanent. During self-exclusion, you will not receive any promotional communications from hg99.
Loss Limits
Cap the maximum amount you can lose within a set time period. When the loss threshold is hit, your account is restricted from further bets until the period resets. This tool runs alongside deposit limits to give you a comprehensive financial safety net during your hg99 sessions.
Reality Checks
Enable periodic on-screen notifications that show you a summary of your current session — time elapsed, amount wagered, and net result. Reality checks provide an honest snapshot of your session and prompt you to decide whether to continue, set a limit, or log out.
Step-by-Step
How to Activate Your Responsible Gaming Tools
Activating any responsible gaming tool on hg99 takes less than two minutes. No lengthy forms, no waiting periods for protective measures — your wellbeing comes first. Here is how to get started:
Log In to Your hg99 Account
Visit hg99.io and log in using your registered username and password. All responsible gaming tools are located within your personal account dashboard under the "Responsible Gaming" tab.
Navigate to Account Settings
From the dashboard, select "Account Settings" and then "Responsible Gaming". You will see a full list of available tools including deposit limits, session limits, loss limits, time-out, and self-exclusion options.
Choose Your Tool and Set Parameters
Select the tool you wish to activate. For financial limits, enter your preferred BDT amount and the applicable time period (daily, weekly, or monthly). For time-out or self-exclusion, select the duration that suits your needs.
Confirm and Activate
Review your selection and confirm. Protective measures take effect instantly. You will receive a confirmation email to your registered address. If you need assistance at any step, our 24/7 support team is available at [email protected].
Contact Support for Self-Exclusion
For permanent self-exclusion or if you are unable to access your account, contact us directly at [email protected] with the subject line "Self-Exclusion Request". Our team will action your request within one hour, around the clock.
Limit Reference
Available Limit Types at hg99
The table below summarises every financial and time-based limit available to hg99 players. All limits are applied in Bangladesh Taka (BDT) and Bangladesh Standard Time (BST, UTC+6).
Know the Signs
Recognising Problem Gambling
Gambling is a popular form of entertainment for millions of players across Bangladesh. For the vast majority, it remains a fun, controlled activity. However, for some individuals, gambling can develop into a pattern that negatively affects their finances, relationships, and overall wellbeing.
Problem gambling is not a matter of willpower or character — it is a recognised condition that requires support. hg99 takes problem gambling seriously and actively monitors account activity for patterns that may indicate a player is at risk.
Common Warning Signs
- Gambling with money you cannot afford to lose, including rent, bills, or food money
- Chasing losses — continuing to bet in an attempt to recover previous losses
- Feeling unable to stop or reduce gambling despite wanting to
- Hiding gambling activity from family, friends, or colleagues
- Borrowing money or selling possessions to fund gambling
- Gambling affecting your work performance, studies, or family responsibilities
- Feeling anxious, irritable, or depressed when not gambling
- Gambling as a way to escape stress, loneliness, or emotional difficulties
Self-Assessment
Ask Yourself These Questions
The following questions are designed to help you honestly assess your relationship with gambling. If you answer "yes" to three or more questions, we strongly encourage you to use our responsible gaming tools or contact our support team.
Responsible Gaming Self-Check
Answer honestly — your responses are private and for your personal reflection only.
Our Commitment
hg99's Approach to Responsible Gaming
At hg99, responsible gaming is not a regulatory checkbox — it is a core operating principle. Since launching as Bangladesh's trusted online casino and sports betting platform, hg99 has built its responsible gaming framework from the ground up with one objective: ensuring that every player can enjoy our 500+ games and live cricket betting markets in a way that is safe, sustainable, and genuinely fun.
We understand that the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar approach hg99 as a form of entertainment — not as a financial strategy. Our tools and policies are designed to reinforce that healthy relationship and to provide a safety net for the small number of players who may need additional support.
Player Protection as Default Design
Responsible gaming features are not hidden away in obscure settings menus at hg99. They are prominently surfaced in your account dashboard and actively presented to new players during the onboarding process. When you register with hg99, you are encouraged to set deposit limits from day one — before you make your first deposit via bKash, Nagad, Rocket, or Upay. This proactive approach means that protective limits are in place before any real-money activity begins, rather than being retrofitted after a problem has emerged.
hg99 also runs an internal monitoring programme that tracks account-level patterns associated with problem gambling — including rapid session increases, loss-chasing behaviour, frequent late-night sessions, and sudden spikes in deposit frequency. When our system flags a concern, a member of our player safety team will proactively reach out to the account holder to check in and offer support tools. This is not an intrusion — it is hg99 living up to its duty of care to every player on the Platform.
Protecting Young People in Bangladesh
hg99 enforces a strict 21+ age policy across all of its products — casino games, live dealer tables, slots, crash games, and sports betting markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches. Players are required to verify their age during the KYC process before any withdrawals are processed. Any account found to be held by a person under 21 years of age is immediately suspended and all associated funds are handled in accordance with applicable law.
We strongly encourage parents and guardians throughout Bangladesh to make use of parental control software to restrict access to online gambling platforms on shared devices. Recommended tools include Net Nanny and Google Family Link, which can be configured to block gambling-related content. If you believe a minor has accessed hg99, contact us immediately at [email protected] — we will treat the matter with urgency and full confidentiality.
Gambling is Entertainment, Not Income
hg99 is transparent about one fundamental truth: the house maintains a mathematical edge across all games over time. Slots, table games, and crash games are designed as entertainment products — not investment vehicles or income sources. Sports betting requires skill and research, but outcomes are never guaranteed. Every player should approach hg99 with a fixed entertainment budget they are fully prepared to lose, just as they would budget for a cinema ticket, a meal out, or a cricket match ticket. Never gamble with money that is earmarked for essential expenses such as rent, utilities, food, school fees, or loan repayments.
Supporting Responsible Gaming in Bangladesh
hg99 recognises that problem gambling support infrastructure in Bangladesh continues to develop. We encourage any player who feels that gambling is becoming a concern to speak openly with a trusted family member, friend, or healthcare professional. Mental health and counselling services are available through various organisations and hospital networks across Bangladesh's major cities. You do not need to be in crisis to seek a conversation — reaching out early makes a meaningful difference. hg99 can provide signposting to general mental health resources upon request through [email protected].
Get Help Now
hg99 Support Team
Our player safety team is available around the clock to assist with self-exclusion, limit setting, or any responsible gaming concern.
[email protected]24/7 Availability
Support is available every day of the year, including during Eid, Pohela Boishakh, Ramadan, Victory Day, and Independence Day. Bangladesh Standard Time (UTC+6) applies.
Confidential & Private
All responsible gaming requests and conversations with our support team are handled with strict confidentiality. Your account status, limits, and self-exclusion requests are never shared with third parties.
Immediate Self-Exclusion
If you need to stop playing right now, email [email protected] with the subject "Self-Exclusion Request". Your account will be suspended within one hour regardless of the time of day.
Response within 1 hour — 24/7- All limit reductions take effect immediately — no waiting period.
- Self-exclusion removes you from all marketing communications.
- Responsible gaming tools are free for all hg99 registered players.
- Age verification (21+) is mandatory before withdrawals are processed.
- Deposit limit increases require a 24-hour cooling-off period.
- hg99 proactively monitors accounts for problem gambling patterns.
- All responsible gaming conversations are strictly confidential.
Play Smart, Play Safe
Enjoy hg99 Responsibly
Set your limits, know your boundaries, and explore everything hg99 has to offer — from live cricket betting and premium slots to our full casino suite. Your safety always comes first.